Inspiring change in Bristol

Opening doors and unlocking services to create new futures for those with the most complex needs.

Find out more

Golden Key is a partnership

Led by Bristol charity, Second Step, we are an innovative and dynamic citywide partnership of people with experience of prison, homelessness, long-term mental health problems and drug and alcohol dependency, service providers, commissioners and city leaders. With an eight-year programme funded to the tune of £10 million by the Big Lottery Fund, we have a unique opportunity to change the way services respond to people with complex and multiple needs. It’s a chance to change the system and unlock services people so desperately need.

At the heart of our partnership is the Investing in Futures advisory group, IF, who are a group of people with personal experience of the issues affecting the Golden Key clients. Their vision, ideas and feedback have guided Golden Key from the very start – from design and delivery to review.  

Who we are

Our Vision

Our vision is a city where people who are currently struggling and feel locked out of services are able to find powerful new ways to get the help they need. We want to enable these individuals to build on their strengths, pursue their hopes and change their lives.

We promise to work together to find new and sometimes unconventional ways to unlock services and open new doors. And as we revolutionise the way the system works across the city, Bristol will be a beacon of change, which we hope will reverberate across the country.