Frontline Forum 2016

Inspiring change in Bristol

Opening doors and unlocking services to create new futures for those with the most complex needs.

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Our Vision

Golden Key is a partnership between statutory services, commissioners, the voluntary sector and people with lived experience across Bristol. We work together to improve services for Bristol citizens with the most complex needs.

Our work focuses on those who have been identified as having complex needs. All our clients experience a challenging mix of homelessness, long term mental health problems, dependency on drugs/alcohol and offending behaviour.

By working closely with these clients, we are able to see the system through their eyes and pinpoint areas where it is not working. We use this information to identify the changes services need to make for the better, both strategically and operationally.

We are an eight-year project funded by the National Lottery Community Fund. Our work is continuously and independently evaluated. This is so lessons can be learned about how services can be improved for the most vulnerable – not just here in Bristol but across the whole of the UK.

We are bringing about change at every level – from the way we structure services, to the way we run the city.