Frontline Forum 2016

Inspiring change in Bristol

Opening doors and unlocking services to create new futures for those with the most complex needs.

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Latest from Golden Key

  • Spark Team Feb 08

    Introducing the Spark Team

    An exciting change is happening at Golden Key: The Manifesto for Change Team has increased to include two new roles - one focussed on criminal justice and one supporting the Golden Key Partnership

  • Golden Key Impact Report 2018 Jan 30

    Impact Report 2018

    The Golden Key 2018 Impact Report is now available. 

  • Great Practice Heroes: the winners Jan 24

    An evening of celebration

    This week we held the first ever Golden Key Great Practice Awards, to celebrate the work of people all over Bristol who are changing the system to improve services and outcomes for people with comp

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Our Vision

Golden Key is a partnership of 19 organisations from Bristol. We work together to improve services for Bristol citizens with the most complex needs.

We are an eight-year pilot funded by the Big Lottery. Our work is continuously and independently evaluated. This is so lessons can be learned about how services can be made better for the most vulnerable – not just here in Bristol but across the whole of the UK.

We work with clients who have been identified as having complex needs. All of them experience a challenging mix of homelessness, long term mental health problems, dependency on drugs / alcohol and offending behaviour.

By working closely with these clients, we are able to see the system through their eyes and pinpoint areas where it is not working. We use this information to identify the changes services need to make for the better, both strategically and operationally.

We are bringing about change at every level – from the way we structure services, to the way we run the city.