Opening doors and unlocking services to create new futures for those with the most complex needs.
Mallika is a peer mentor for Independent Futures. In this blog she shares her views and advice on domestic abuse in COVID-19 times.
Taylor Rickwood is our Project Support Officer. She started working for Golden Key on the same day our Prime Minister told the British people to work from home if they could.
JA is one of our clients currently residing in a hotel due to the COVID-19 crisis. She has agreed to keep a diary for us and this is her first instalment.
Golden Key is a partnership between statutory services, commissioners, the voluntary sector and people with lived experience across Bristol. We work together to improve services for Bristol citizens with the most complex needs.
Our work focuses on those who have been identified as having complex needs. All our clients experience a challenging mix of homelessness, long term mental health problems, dependency on drugs/alcohol and offending behaviour.
By working closely with these clients, we are able to see the system through their eyes and pinpoint areas where it is not working. We use this information to identify the changes services need to make for the better, both strategically and operationally.
We are an eight-year project funded by the National Lottery Community Fund. Our work is continuously and independently evaluated. This is so lessons can be learned about how services can be improved for the most vulnerable – not just here in Bristol but across the whole of the UK.
We are bringing about change at every level – from the way we structure services, to the way we run the city.