Frontline Forum 2016

Coronavirus update

Golden Key is following the latest guidance from the government about Coronavirus (COVID-19).

We work with our city’s most vulnerable so it should come as no surprise that our primary concern is for the safety and wellbeing of our clients, as well as our staff.

We are adapting the way we work to maintain client contact while minimising risk. We will keep reviewing our approach as the situation, and the guidance, evolves.

We are mindful that our client group is particularly at risk of COVID-19 and for that reason, we would ask that you follow the government’s guidelines very closely and limit your movements to the bare minimum. By limiting the spread of the virus, you are helping us protect them.

Please contact us on if you have any questions.

COVID-19: infection prevention and control ×

Inspiring change in Bristol

Opening doors and unlocking services to create new futures for those with the most complex needs.

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Our Vision

Golden Key is a partnership between statutory services, commissioners, the voluntary sector and people with lived experience across Bristol. We work together to improve services for Bristol citizens with the most complex needs.

Our work focuses on those who have been identified as having complex needs. All our clients experience a challenging mix of homelessness, long term mental health problems, dependency on drugs/alcohol and offending behaviour.

By working closely with these clients, we are able to see the system through their eyes and pinpoint areas where it is not working. We use this information to identify the changes services need to make for the better, both strategically and operationally.

We are an eight-year project funded by the National Lottery Community Fund. Our work is continuously and independently evaluated. This is so lessons can be learned about how services can be improved for the most vulnerable – not just here in Bristol but across the whole of the UK.

We are bringing about change at every level – from the way we structure services, to the way we run the city.