Golden Key Agencies

A comprehensive range of agencies has already joined the Golden Key partnership and will work together to help people with complex and multiple needs. Agencies have promised to say ‘yes’ to people who have up until now felt excluded from services. They aim to unite to find new ways of working, increasing innovation and flexibility and engaging people in ways that have not been possible before.  

  • 1625 Independent People

    1625 Independent People

    1625 Independent People is the lead provider of services in the South West for young homeless people, care leavers and young offenders. We have been helping 16-25 year olds to reboot their lives since 1983.

  • Addiction Recovery Agency

    Addiction Recovery Agency

    Addiction Recovery Agency (ARA) has over 25 years experience of providing specialist services for people with drug, alcohol or gambling issues. We provide a range of services including supported housing, floating support and gambling treatment services.  

  • Avon and Somerset Police

    Avon and Somerset Police - IMPACT & IRIS

    IMPACT and IRIS are Avon and Somerset’s Integrated Offender Management Schemes. With resources from Police, Probation, Substances Misuse and Mental Health, they operate to reduce serious acquisitive crime and risk of harm to others respectively. 

  • AWP

    Avon & Wiltshire Mental Health Partnership NHS Trust (AWP)

    Avon and Wiltshire NHS Partnership Trust (AWP) runs mental health services in Bristol with its voluntary sector partners. Services include a 24-hour crisis service, assessment and recovery teams as well as in-patient wards.

  • Bristol City Council

    Bristol City Council

    Bristol City Council provides housing advice and homelessness services.  It also commissions supported housing, drug treatment and support services, assesses clients for care services and provides care packages for eligible people.

  • Bristol Drugs Project logo

    Bristol Drugs Project

    Combining 28 years’ experience with a profound belief in people’s capacity for change, Bristol Drugs Project is reducing drug and alcohol related harm and helping over 3,000 individuals with a drug or alcohol problem to overcome this each year.


  • Bristol, Gloucestershire, Somerset and Wiltshire Community Rehabilitation Company

    Bristol, Gloucestershire, Somerset and Wiltshire Community Rehabilitation Company

    BGSW CRC supervise people sentenced by the courts to ensure they are fairly punished and help them learn how to rebuild their lives based on a more positive relationship with themselves, their families and communities.

  • Business in the Community

    Business in the Community

    Business in the Community – The Prince’s Responsible Business Network - is a business-led membership organisation made up of progressive businesses of all sizes who understand that the prosperity of business and society are mutually dependent.

  • DHI logo


    Developing Health and Independence (DHI) leads the Golden Key Peer Mentoring service.  DHI is a charity that challenges disadvantage and social exclusion by supporting people to achieve their potential and contribute to the richness and wellbeing of their community.  

  • Independent Futures

    Independent Futures

    Independent Futures (IF) is at the heart of the Golden Key.  IF is comprised of a group of people with personal experience of the issues affecting the Golden Key clients.  Their vision, ideas and feedback have guided the Golden Key.

  • Missing Link

    Missing Link

    Missing Link is the specialist provider of recovery-focused services for women with mental health, housing and complex needs in Bristol. Established in 1982, we now run the first women-only mental health crisis house in the region.

  • NHS Bristol Clinical Commissioning Group

    NHS Bristol Clinical Commissioning Group

    NHS Bristol Clinical Commissioning Group (CCG) is the organisation responsible for commissioning hospital and community health services to ensure that the health needs of Bristol’s population of over 470,000 people are met.

  • Nilaari


    Nilaari is a community based mental health and complex needs support provider that administers accessible, high quality and culturally appropriate counselling, advocacy and support primarily to Black Asian & Minority Ethnic people.

  • One25 logo


    One25 reaches out to women trapped in, or vulnerable to, street sex work, supporting them to break free and build new lives away from violence, poverty and addiction.

  • SARI


    Stand Against Racism & Inequality is a user orientated and led charity. We work to support victims of Hate Crime and are proactive in challenging all aspects of discrimination in the furtherance of equality and diversity.

  • Second Step

    Second Step

    The Golden Key programme is led by Bristol mental health charity, Second Step.  We work across the region offering housing, support and hope to hundreds of people with many kinds of mental health problems.

  • Self Help Community Housing Association

    Self Help

    Self Help Community HA is a small Bristol based organisation that has been providing accommodation and support to a diverse group of homeless people for the past 40 years.

  • St Mungo's Broadway

    St Mungo's Broadway

    At St Mungo’s Broadway, we help people recover from the issues that create homelessness and to rebuild their lives.  Our work in Bristol now encompasses emergency and recovery work as well as preventing homelessness.