The Golden Key team will be sharing the learning from the programme. A must for those working with people facing multiple disadvantage.
About this event:
Golden Key is a partnership between statutory services, commissioners, the voluntary sector and people with lived experience across Bristol. We work together to improve services for people facing multiple disadvantage.
We are an eight-year project funded by the National Lottery Community Fund and our work has been continuously and independently evaluated. As we are reaching the end of our project, the team is sharing the learning it has accumulated over the life of the programme.
Our work focused on those faced with multiple disadvantage. All our clients experienced a challenging mix of homelessness, long term mental health problems, dependency on drugs/alcohol and interactions with the criminal justice system.
By working closely with these clients, we have been able to see the system through their eyes and pinpoint areas where it is not working. We have used this information to identify the changes services need to make for the better, both strategically and operationally.
We'll introduce you to the challenges we have faced and the different tools and mechanisms we have used to address some of these challenges.
We'll be discussing how individuals can change the system and we'll be looking more closely at the importance of co-production with people with lived experience and equality, diversity and inclusion.
Places are limited so book your spot already.
PROGRAMME
9.30am - Registration and networking
10am - Welcome speech
10.15am - Timeline of Golden Key’s learning journey
With Beth Fouracre Research Officer, Golden Key & Joe Fisher, Learning Team Manager
In this session, we’ll be taking a look at Golden Key’s learning journey over the course of the programme. What have we learnt and how have we used this learning? We’ll also be looking at some of our learning products and how relevant they might be to your working practice.
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11am - Morning break
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11.30am - What have we learnt about systemic challenges and how to address them?
With Tom Dunn, Senior Service Coordinator, Golden Key; Maya Mate-Kole, The Call In Programme Lead, Golden Key; Stephen Pratt, Housing First Senior Coordinator, Golden Key;
Our operational leads will present the key challenges they have identified as part of their work with people facing multiple disadvantage and will discuss how they have used our three pillars – relationships, collaboration and reflection – to address these.
The presentation will be followed by breakout sessions inviting attendees to think about how to use the three pillars
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12.45pm - Lunch
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1.30pm - Breakout session 1 – choice of one of three sessions
1. How do you change the system
Panel session with Lisa Murfin, Housing Team Manager, Second Step; Temba Mahari, EDI Officer, Second Step. Facilitator: Tom Dunn, Senior Service Coordinator, Golden Key
Systems change is a broad term and can be a daunting concept. At Golden Key we have used it as the driving principle behind our work. We have learnt that it is about finding ways of working collaboratively that are suited to a given context, individual, group or organisation. It involves empowering others to have a voice in how things are done, enabling reflection of multiple perspectives and sharing accountability.
In today’s session we will be hearing the perspectives from partners that Golden Key has worked with and formed relationships with over time, to help convey our learning.
2. Perspectives from the ED&I learning journey
Panel session with Hannah Mahoney, Programme Director, Golden Key; Jason Burrowes, Independent Futures; Saida Bello, Head of Diversity and Inclusion, Government Actuary's Department
In this session, you will hear from a panel of speakers discussing what’s enabled them to make change happen for improved equality, diversity, and inclusion outcomes. Exploring their individual ED&I leadership journey’s we’ll hear about how they created the conditions of possibility for change to occur, drove innovation, enabled next steps, and ultimately generated system change, including the factors that led to success at each of these stages.
3. A starter guide to Co-production
With Tom Traub and SJ Morris from Independent Futures
Golden Key’s learning team has worked with IF to gather their learning around what good coproduction looks like and IF will be sharing a bit about this learning in this session with a focus on what people can think about and do to create the conditions for effective coproduction.
2.05pm - Breakout session 2 – choice of one of three sessions
1. How do you change the system? (as above)
2. Perspectives from the ED&I learning journey (as above)
3. A starter guide to Co-production(as above)
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2:40pm - Afternoon break
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3pm - Panel discussion: What are the system’s biggest challenges now?
Richard Bolden, Professor of Leadership and Management, UWE; Anna Smith, Programme Director, Changing Futures; Hywel Caddy, Commissioning Manager - Homelessness, Bristol City Council; Facilitator: Maya Mate-Kole, The Call In Programme Lead, Golden Key
System Change experts and strategic leads from across the city discuss what the system’s biggest challenges are now and how we might address them.
3.45pm - Closing speech – What next? Introduction to Changing Futures and the Learning Hub. With Aileen Edwards, CEO, Second Step
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4pm - End
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