Golden Key is creatively disruptive. We review cultures and systems - highlighting what's working and trying to resolve what isn't. Our system change strategy sets out how we will create a lasting legacy which improves system commissioning and delivery beyond the life of the programme.
In phase 1 of the Service Coordinator’s work we mapped the system – using the client journey. By walking alongside clients who represent a broad spectrum of demographics and needs we identified what works for them and what doesn’t. This learning is feeding into larger scale system change activity.
Information around blocks experienced by clients is also gathered from a range of organisations including the IF Group, members of the System Change Group, the Partnership Board and the wider Golden Key partnership.
We are empowering people across the system to think and act in a way that can change the system, both for individuals and the organisations that support them. Members from across the partnership have been trained in Schumacher System Thinking training, giving them the tools required to instigate change. Golden Key’s Manifesto for Change team also offers ongoing support for this work.
We believe people can make change by working within their own sphere of influence. This means that people working at different levels across the system can create change that unblocks the system for clients. For example one issue might include a client’s resistance to change and would usually be resolved by the Service Coordinator, whereas trying to source accommodation for high need/risk clients might be resolved by the Golden Key’s System Change Group.
This approach will help members of the partnership step outside their organisations or specific roles to look at the bigger picture and approach blocks and solutions with fresh eyes.
Learning from system change activities is shared with other members of the partnership with the aspiration that this can inform wider system change. For example, learning from activity in the mental health sector could be applied to blocks identified in the criminal justice sector.